What is Organisational Change

The current state of dialogue within certain South African universities was explored, and if and how dialogue can be used to address the issues of transformation and the lack of social cohesiveness. The role of Information and Communication Technologies (ICTs) in facilitating or inhibiting open conversations was examined. Through qualitative analysis of surveys administered to staff and students at universities, the researchers identified that power disparity, and the slow pace of transformation were prevalent and needed to be addressed. University management generally practice open conversations, and students and staff were willing to participate. Organisational structures were not conducive for open conversations. The ICT infrastructure used had no significant role to play, while Social Network Systems (SNSs) were perceived as enablers of open conversations. This chapter contributes to the existing body of knowledge about change management, and presents open conversations as a means of driving and realising organisational change.