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What is Organisational Social Capital

Chapter 133
Encyclopedia of Knowledge Management, Second Edition
The value that an organisation derives from networks of social relationships internal and external to the organisation; these networks provide a source of individual, group and organisational advantage, and facilitate cooperation and purposeful action for collective benefit. Such social networks are derived from both the formal authority structure and from informal associations based on affinity/friendship or around expertise and advice dependencies.
Published in Chapter:
The Role of Emotional Capital in Organisational KM
Kerry Tanner (Monash University, Australia)
Copyright: © 2011 |Pages: 14
DOI: 10.4018/978-1-59904-931-1.ch133
Abstract
In the intellectual capital and knowledge management (KM) literatures, emotional capital has been a neglected dimension. From the late 1980s into the 1990s, there was burgeoning interest in intellectual capital, which had a substantial impact on the early development of KM. Over the past decade, social capital theory has sparked a new wave of thinking in KM. The concept of emotional capital has the potential to further enrich the knowledge base of the KM discipline. This article explicates the concept of emotional capital and provides a framework for understanding its role in organisational KM.
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