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What is Organizational Citizenship Behavior (OCB)

Chapter 1
Leveraging AI and Emotional Intelligence in Contemporary Business Organizations
Workplace conduct that surpasses the confines delineated by organizational regulations and one's job responsibilities.
Published in Chapter:
Multipath Serially-Mediating Mechanisms of Employee Attitudes and Behaviors: Socially Intelligent Leadership and Organizational Performance
Anastasia A. Katou (University of Macedonia, Greece), Mohinder Chand Dhiman (Kurukshetra University, India), Anastasia Vayona (Bournemouth University, UK), and Maria Gianni (University of Macedonia, Greece)
Copyright: © 2024 |Pages: 22
DOI: 10.4018/979-8-3693-1902-4.ch001
Abstract
This research employs the social exchange theory within a macro-external context to conduct a theoretical and empirical examination of the relationship between socially intelligent leadership and organizational performance. It explores, through multipath serially mediating mechanisms, the employee attitudes (reflected on employee motivation and organizational commitment) and employee behaviors (reflected on work engagement and organizational citizen behavior). The hypotheses of the study were tested using structural equation modelling based on data collected from 657 employees within 99 SMEs located in Greece. The analysis confirms the positive yet varying effects of the associated partial and serial mediating mechanisms. Specifically, the mediating mechanism through organizational commitment and work engagement demonstrates a stronger impact of socially intelligent leadership on organizational performance compared to the other mediating pathways. The research and practical implications are also discussed.
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Chapter 5
The Relevance of CSR in the Hospitality Industry According to the GCET and the SDGs
Carrying out tasks that go beyond the employees' contractual obligations, as a result of identifying with the organisation's values and wanting it to be positively recognised by customers, since they feel supported and valued by their managers. Furthermore, they are employees who usually presume the creation of a close relationship with the customer, in order to contribute to customer satisfaction.
Published in Chapter: The Relevance of CSR in the Hospitality Industry According to the GCET and the SDGs; From: Sustainability and Competitiveness in the Hospitality Industry
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Chapter 16
Exploring Emotional Intelligence at Work: A Review of Current Evidence
These are the voluntarily behaviors of individuals which are not recognized in basic formal job responsibilities, however contribute to the effective functioning of the organization.
Published in Chapter: Exploring Emotional Intelligence at Work: A Review of Current Evidence; From: Handbook of Research on Organizational Culture and Diversity in the Modern Workforce
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Chapter 3
Organizational Justice, Leadership Styles, Identity, and Psychological Contract Implications
In relationship with the informational justice, is perceived and the empirical findings of the positive effects of informational justice on organizational citizenship behavior individual and organizational justice (OJ) ( Cheung, 2013 ; Lilly, 2015 ). Organizational citizenship behaviors are in a positive and significant relationship with organizational justice ( Singh & Singh, 2019 ; Saifi & Shahzad, 2017 AU135: The in-text citation "Saifi & Shahzad, 2017" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ; Hassan, Azim, & Abbas, 2015 ; Iqbal, Aziz, & Tasawar, 2021 ).
Published in Chapter: Organizational Justice, Leadership Styles, Identity, and Psychological Contract Implications; From: Implementing Diversity, Equity, Inclusion, and Belonging in Educational Management Practices
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Chapter 5
Idiosyncratic Deals and Organizational Performance: A Study of the Indian Travel Intermediaries Industry
It refers to work-related behavior that goes above and beyond that is dictated by organizational policy and one’s job description.
Published in Chapter: Idiosyncratic Deals and Organizational Performance: A Study of the Indian Travel Intermediaries Industry; From: Handbook of Research on International Travel Agency and Tour Operation Management
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