What is Outside Responders

Through the presentation of a case study, this chapter will address the lessons learned from a small scale, anthropogenic water disaster that occurred in the stacks area of Miami University's Wertz Art and Architecture Library. The purpose of this chapter is to assess the shortcomings and the successes of the incident response, and to show how even small-scale disasters can highlight both the strengths and weaknesses of a disaster plan. Key lessons learned include the importance of an updated and usable disaster plan; the importance of clear communication before, during, and after an event; and the importance of developing a good relationship with outside responders. Recommendations and solutions taken by MU Libraries are also discussed.