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What is Passenger Services

Chapter 27
Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry
All ticket, baggage and passport control procedures carried out according to international rules and airline standards from the entrance of the passenger to the airport to boarding and welcoming passengers and directing them to the passport control on arrival, helping the passenger with all kinds of problems related to his/her baggage.
Published in Chapter:
The Impact of the Coronavirus (COVID-19) Pandemic on Airport Operations: A Study in Turkey
Güzide Karakuş (Necmettin Erbakan University, Turkey), Fatma Selin Sak (Giresun University, Turkey), and Ahu Altınel (Selçuk University, Turkey)
Copyright: © 2021 |Pages: 25
DOI: 10.4018/978-1-7998-8231-2.ch027
Abstract
The coronavirus (COVID-19) pandemic, which started in China as of December 2019, has spread all over the world and caused different adverse effects in each country. The coronavirus has affected millions of people around the world and caused thousands of deaths. The pandemic, which causes us to question our knowledge to be true and is a new factor that should be seen as a risk in future planning, has brought new regulations in all vital activities. The fact that airline transportation is one of the sectors most affected by coronavirus determined the scope of the study. Within the scope of the study, exploratory case study was preferred and how airport operations were affected by the COVID-19 pandemic was illustrated.
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