What is People-Friendly

This chapter addresses the smart city concept as a first step towards the formulation of a new socially-improved urban concept which may be defined as that of the “people-friendly city”. This new task involves the employment of IT tools, but using new methods and pursuing different goals other than mere numerical information. In terms of the urban environment, this means that cities should be designed for people, and planning practitioners should be able to understand citizens' needs, communicate with them and involve them in a collaborative process. Therefore, an overview of the implications of smart cities for urban planning is followed by a more detailed analysis of Planning Support Systems (PSS) as innovative tools for enhancing the process of delivering a more inclusive and people-friendly urban environment. The lessons learnt from the application of the PSS tool is then illustrated in order to define the potentialities and key points for the development of similar tools.