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What is Performance Drivers

Handbook of Research on Modernization and Accountability in Public Sector Management
In a performance management system, variables referring to the critical success factors outlining the capability of an organization, in relationship with the performance of external economies or counterparts to influence the end-results.
Published in Chapter:
Governing Patients' Mobility to Pursue Public Value: A System Dynamic Approach to Improve Healthcare Performance Management
Francesca Costanza (University LUMSA, Palermo, Italy)
DOI: 10.4018/978-1-5225-3731-1.ch013
Abstract
This chapter combines traditional performance management and system dynamics simulation modelling to address patients' mobility issues and pursue public value. The Italian case study is a first illustration of travelling flows' causal structure; however, the perspective is to introduce such methodological approach also at European level. After a literature review about the main factors inducing healthcare mobility, the phenomenon is explored in light of public management theories. Then, a model portrays the causal structure of the phenomenon in terms of system dynamics and performance management items. There follows a discussion of theoretical and managerial implications of the study, as well as ideas and issues for next research steps.
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