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What is E-Government Service Index (ESI)

Chapter 19
Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
A user-centric index that classifies e-governmental services into four independent categories including no-presence, informative, transactional and participatory.
Published in Chapter:
Towards a Citizen-Centric E-Government Service Index Model: Developments and Impediments within the Egyptian Context
Mohamed R. Zakaria (Al Ghurair University, UAE), Tarek R. Gebba (Al Ghurair University, UAE), and Mohamed Gamal Aboelmaged (Ain Shams University, Egypt)
Copyright: © 2015 |Pages: 22
DOI: 10.4018/978-1-4666-7266-6.ch019
Abstract
The purpose of this chapter is three-fold. First, it proposes a novel E-Government Service Index (ESI) that is a citizen-centric maturity model. Second, the model uses Egypt's E-Government services as an experimental arena to spot the maturity of the provided services and highlights e-government development in Egypt. Finally, the chapter explores the impediments of citizen-centric e-government implementation within the Egyptian context and recommends specific interventions within the frame of the proposed model.
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