Private healthcare institutions are composed of private hospitals, private clinics, private diagnosis centers, private policlinics, and private medical centers.
Published in Chapter:
ICT Supplier Evaluation Criteria in Large University Hospitals: An Empirical Examination in Turkey
Canan Gamze Bal (Kahramanmaras Sutcu Imam University, Turkey) and Serkan Ada (Kahramanmaras Sutcu Imam University, Turkey)
Copyright: © 2013
|Pages: 16
DOI: 10.4018/978-1-4666-3990-4.ch063
Abstract
Supplier evaluation of Information and Communication Technologies (ICTs) in healthcare institutions is a crucial problem, and the success of the healthcare system is significantly affected by this decision. In this chapter, several criteria, such as physical characteristics, cost, efficiency, speed, security, productivity, providing advanced technology, technical service and warranty, capable personnel, and in-service training, have been examined in the context of healthcare ICT supplier evaluation. These criteria are evaluated by both medical and administrative executives (N = 48) in 26 university hospitals operating in various provinces in Turkey. Findings show that medical and administrative executives and female and male executives in hospitals differ in terms of their evaluation of ICT suppliers. Overall, this study proposes to contribute to the relevant literature and practice, and reflects the perspective of a developing country, Turkey.