What is Process Intervention

New technology platforms continue to be introduced inside organizations in this digital age. Technology and generational diversity will have sustained impact on how business organizations consider and adapt to meet a number of technology and people challenges. The case discusses why it is to promote and sustain crucial conversations dialogue among team members to both enhance and strengthen team and teamwork practices. In the case, the change management process was essential to being able to go deeper through matrixed crucial conversations to achieve a desired organization goal. This case study chapter offers insight and outcomes that were achieved by building a dialogic approach and model, so a vital unit of the organization could begin taking advantage of future technology enhancements.