What is Process Visibility

Healthcare processes have variability embedded within care delivery systems. Healthcare providers and managers need visibility of the process to understand variability, and make process design changes, to improve safety and efficiency. Process mapping has been traditionally used to study processes, and is based on perceptions. However, to better understand and manage variability, there is an urgent need for process mining techniques. Process mining requires data for validation, to increase understanding and/or change perceptions and improve visibility. Radio frequency identification (RFID) can be used for collecting process-related data and can eliminate data quality issues. This paper discusses process mining and its application in healthcare, summarizes process mapping and RFID, and proposes an integration framework and method to improve visibility.