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What is Public Service Delivery

Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services
It is the mechanism through which public services are delivered to the public by local, municipal, or federal governments. Sewage and trash disposal, street cleaning, public education, and health services are some of the examples of public services.
Published in Chapter:
Cyber Capability Framework: A Tool to Evaluate ICT for Development Projects
Shib Shankar Dasgupta (, USA)
DOI: 10.4018/978-1-4666-3986-7.ch021
This chapter discusses a new theoretical framework, the Cyber Capability Framework, to broaden discussions on ICT for development projects in developing countries from simple growth and access through information infrastructure to an understanding of the complexities involved in the social developments of ordinary citizens. The six dimensions of the Framework, namely, information, technology, process, vision, skills, and management dimension, help in locating the ICT for development projects within the political, economic, and social contexts in particular developing countries.
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