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What is QMS (Quality Management System)

Encyclopedia of Information Science and Technology, Fourth Edition
A QMS is a documented set of policies and procedures that provide assurance to the customer of the product and service levels expected which is: systems-based; people-based; process-based with emphasis on prevention ( FASSET, 2000 ) and continuous improvements in all spheres to ensure and sustain efficiencies and effectiveness of educational quality and value.
Published in Chapter:
An Integrated Electronic IQA System for HEI
Teay Shawyun (King Saud University, Saudi Arabia)
Copyright: © 2018 |Pages: 19
DOI: 10.4018/978-1-5225-2255-3.ch337
Most HEIs have piecemeal partially linked QMS (Quality Management System) or mechanisms to manage the data, statistics and documents heavy quality management of its academic aspirations disjointed from the planning dimension. The integrated eIQA structured in 9 e-modules are aimed at integrating the quality-information-planning trilogy into a paperless online real-time era of quality-information-planning management working in full tandem in conjunctions with each other holistically to support the key management and institution performance management and informed decision making. The linkages are establlished via the key reports, statistics, documents and action plans and projects required of quality management and accreditation across the QMS-PMS (Planning Management System) duo, as supported by a data warehouse and its applications data marts that interlinks the 9 e-modules in in eIQA.
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