Patient care that encompasses four overarching goals of enhancing the patient experience, improving population health, reducing costs, and provider satisfaction.
Published in Chapter:
Effective Teamwork and Healthcare Delivery Outcomes
Adam Greer (Ascension St. John Medical Center, USA),
Roshini Isabell Selladurai (In His Image Family Medicine Residency, Ascension St. John Medical Center, USA), Andrea L. Pfeifle (Indiana University, USA), Raj Selladurai (Indiana University Northwest, USA), and Charles J. Hobson (Indiana University Northwest, USA)
Copyright: © 2020
|Pages: 23
DOI: 10.4018/978-1-7998-2949-2.ch004
Abstract
The chapter focuses on high-performing people and effective teamwork in healthcare at accountable care organizations (ACOs). Studies have found that patients are more satisfied when they engage with providers who understand and express their 'soft-skill' competencies. The model presented will illustrate how teamwork training and innovative care, Leader-less Group Discussions, interprofessional education and communication, and leadership/top management support have been found to positively impact effective teamwork, which in turn would synergistically impact the quadruple aim of patient experience, quality of patient care, lower cost, and provider satisfaction. Patient satisfaction is closely linked to provider related outcomes such as employee performance, job satisfaction, and reducing costs.