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What is Quality Management (QM)

Handbook of Research on Technology Project Management, Planning, and Operations
The application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to improve the process.
Published in Chapter:
Quality Management and Control
Sohail Anwar (The Pennsylvania State University, Altoona College, USA)
DOI: 10.4018/978-1-60566-400-2.ch015
Project management is a carefully planned, organized effort to manage the resources in order to successfully accomplish specific project goals and objectives. It involves the entire life cycle of a project right from the feasibility study of the project, project planning, implementation, evaluation, support, and maintenance of the project. Each phase of the project is a vast topic within project management. The topic of interest for this chapter is quality assurance and its relationship project management. By defining quality and situating the concept within the frame of project management, the authors’ scope and understanding of project completion will be improved.
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