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What is Quality Management System

Chapter 23
Handbook of Research on Entrepreneurship and Organizational Resilience During Unprecedented Times
It is a management system (i.e., planning, organizing, directing, and controlling) that enables the provision of a product (good or service) with the highest quality specifications to satisfy and delight the stakeholders.
Published in Chapter:
A Vision for a Quality Management System of Resilience (QMSR)
Mansour Mrabet (Imam Mohammad Ibn Saud Islamic University, Saudi Arabia)
Copyright: © 2023 |Pages: 29
DOI: 10.4018/978-1-6684-4605-8.ch023
Abstract
Companies and organizations have learned a hard lesson from the global pandemic of COVID-19, especially those without resiliency. Many of them have collapsed. By reviewing the scientific literature that deals with the problems of resilience in organizations, it becomes clear the importance of scientific research on the effects of quality concepts on the development of the quality management system of resilience (QMSR) model. This is what prompted the researcher to propose a vision for quality in resilience by clarifying the current position of the concept of resilience in the international standards ISO (international organization for standardization) and in the components of total quality management in general. The researcher proceeds from his so-called vision and readings the basic components of the quality management system of resilience (QMSR) model. He also explained the possibility of applying the model in the field of higher education.
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More Results
Chapter 91
Making E-Training Cost Effective through Quality Assurance
It is management system to ensure quality of performance and consists of quality policy, work processes, procedures, quality measures, and documentation system
Published in Chapter: Making E-Training Cost Effective through Quality Assurance; From: Encyclopedia of Human Resources Information Systems: Challenges in e-HRM
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Chapter 4
Quality Management and Higher Education Scenario in Namibia: A Critical Analysis
The set of interconnected and managed processes that function together to achieve the organization’s quality goals.
Published in Chapter: Quality Management and Higher Education Scenario in Namibia: A Critical Analysis; From: Quality Management Principles and Policies in Higher Education
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Chapter 7
Barriers for Quality Management Implementation in Higher Education
The formalized system that encompasses documentation of processes, procedures, structures, and responsibilities for accomplishing the stipulated quality policies and objectives.
Published in Chapter: Barriers for Quality Management Implementation in Higher Education; From: Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
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Chapter 16
Lessons from Practices and Standards in Safety-Critical and Regulated Sectors
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Chapter 22
Satisfaction Measurement in Education
Management system to direct and control an organization with regard to quality.
Published in Chapter: Satisfaction Measurement in Education; From: Handbook of Research on E-Learning Standards and Interoperability: Frameworks and Issues
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Chapter 11
An Information Security Model for Implementing the New ISO 27001
A quality management system is a management system (see “Management system”) to direct and control an organization to fulfill stakeholder requirements. It includes the establishment of the quality policy and objectives, as well as quality planning, quality control, quality assurance and quality improvement.
Published in Chapter: An Information Security Model for Implementing the New ISO 27001; From: Handbook of Research on Emerging Developments in Data Privacy
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