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What is Quality of Services

Handbook of Research on Smart Territories and Entrepreneurial Ecosystems for Social Innovation and Sustainable Growth
Level in which services fit the requirements of a service that is offered to citizens.
Published in Chapter:
Quality in E-Environment Development and Sustainability of Smart Cities
Beatriz Olalla-Caballero (Pontifical University of Salamanca, Madrid, Spain)
DOI: 10.4018/978-1-7998-2097-0.ch003
Quality is a significant issue to consider when thinking about optimizing processes, improving the quality of services and products, increasing customer or client satisfaction, or just reducing costs that are related to waste or non-optimization in processes. E-environments and smart territories are not an exception, so, quality is a key success factor when considering and developing them. Quality has always been considered a part of the management system and processes in a company. Quality stands for the required perspective in the strategy of an enterprise and leads to accomplishing all quality requirements and goals previously defined in the company. There are several reasons why quality should be considered in an e-environment or a smart city.
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Towards an Understanding of Performance, Reliability, and Security
The capability of the service-oriented systems to achieve its non-functional goals.
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