What is Queuing Analysis

A recent study carried out an empirical investigation of the quality of healthcare delivered to adults and found out that only 54.9±0.6% adult received recommended care. Huge variation in the quality of care depends on patient's condition. In fact, the literature on healthcare is laden with articles like these that emphasize on the importance of the systems view of healthcare problems. Healthcare is a very vast and complex system where different departments interact with each other in order to deliver a certain service to arriving patients. Emergency departments (EDs) are the busiest units of healthcare. Existing problems and their cascading effect will be highlighted by a literature review of a bunch of researches. The purpose of this work is to study, in specific, the emergency department of a hospital with the existing problems and how simulation modeling can interfere in order to solve these problems, increase patient satisfaction and reduce cost. Simulation has emerged as a popular decision support in the domains of manufacturing and services industries.