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Chapter 219
Encyclopedia of Networked and Virtual Organizations
Keys factors indicating feelings of closeness among group members, defined by group members’ attitudes and perceptions such as cohesiveness, perceptions of process, and satisfaction with group outcomes.
Published in Chapter:
Training Techniques for Developing Trust in Virtual Teams
Peggy M. Beranek (University of Colorado at Colorado Springs, USA), Ben Martz (Northern Kentucky University, USA), and Monique French (University of Colorado at Colorado Springs, USA)
Copyright: © 2008 |Pages: 8
DOI: 10.4018/978-1-59904-885-7.ch219
Abstract
Trust among team members is a major factor influencing the cohesiveness of the group, trust also has a direct impact on team performance, problem solving, organizational performance, and organizational communication. Virtual teams are teams in which members are distributed and communicate via computer-mediated communication systems (CMCS). Past research has indicated that the development of trust among team members requires face-to-face communication, thereby making it difficult for virtual teams to develop trust. Recent research has shown that it is possible to train virtual teams to exhibit higher levels of trust. This paper describes and discusses different methods of trust training for virtual teams. We offer a comprehensive comparison of the results and analysis of the training programs of these studies and offer advice on developing and conducting such programs.
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