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What is Satisfaction

Encyclopedia of Information Science and Technology, Fourth Edition
One’s pleasure response when a system meets their desire and wants.
Published in Chapter:
Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory
Santhanamery T. (Universiti Teknologi MARA, Malaysia) and T. Ramayah (University Sains Malaysia, Malaysia)
Copyright: © 2018 |Pages: 16
DOI: 10.4018/978-1-5225-2255-3.ch072
Abstract
Continuance usage intention is important for any businesses to accentuate the long-term growth of the organization. In the case of e-filing system, the continuance usage intention is vital as it not only can reduce the operation and management cost, also it can ensure that the heavy investments invested in developing the e-filing portals will be worthwhile. The focus in this study is to determine the effect of two main central construct; satisfaction and attitude, on the continuance usage intention of e-filing system among taxpayers. The result of the study reveals that perceived usefulness and attitude has a significant relationship towards continuance usage intention with attitude as the major predictors. However, satisfaction was found to be insignificantly related to continuance usage intention. Apart from that confirmation was found to be the major predictor of satisfaction and perceived ease of use as the major predictor of perceived usefulness.
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The Challenges of Managing the Private Institutions of Social Solidarity: Experiences from Portugal
The act of fulfilling a need, desire, or appetite, or the feeling gained from such fulfillment.
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Rose-Patisserie and Coffee House: Business Development Alternatives
Emotional state arising from the purchase or use of a company's product or service; how delighted customers are with a company’s products, services, and capabilities.
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Evaluating Usability to Improve Efficiency in E-Learning Programs
Utility of an entire system as perceived by users and the comfort level felt by them in using a product. It is a subjective aspect of usability. It is difficult to measure and can be impacted by both effectiveness and efficiency level. In many cases it can be considered the most important measurement of usability. Satisfaction can easily be measured by asking questions of target users through a questionnaire or an interview or by making notes of the comments made by target users while they are using the system. A qualitative analysis of user satisfaction is also a good indicator. However, it can be most useful if their attitude towards a product can be quantified.
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Handling Private Label Customer Complaints to Improve Customer Satisfaction: Qualitative Evidence from Turkish Retailers
An overall evaluation of a customer’s total purchase and experience of a product or service.
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Usable Security
The property which measures to what extent the user's needs are subjectively satisfied by the product.
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Evaluating Mobile Human-Computer Interaction
The subjective response of a user to interacting with a product
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Work Happiness in the Sustainability of Organizations
It is the acceptance and pleasure that a person has regarding what he is or possesses compared to what he expects to receive. It is composed of three levels: social, organizational and functional; functional level refers to job satisfaction ( Dutschke, 2013 , p. 25; Yamamoto S., 2013 AU14: The in-text citation "Yamamoto S., 2013" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. , p. 5). Given the subjectivity of this dimension, it is convenient to analyze it considering the different importance that each person can have in relation to the aspects that produce satisfaction, so for example, for some it may be very important that work allows them to have free time to spend with the family, and if work does not allow it, your dissatisfaction will be greater than that of another person for whom that aspect is not so important.
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The Effects of Mistreating Management Variability on Work Attitudes and Behaviors
Customer level of approval when comparing product's a perceived performance with his or her expectations. Also could refer to discharge, extinguishment, or retirement of an obligation to the acceptance of the obligor, or fulfillment of a claim. While satisfaction is sometimes equated with performance, it implies compensation or substitution whereas performance denotes doing what was actually promised.
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The Impact of Job Satisfaction on Employee Retention in the Power Sector
The extent to which an employee is happy with the working environment.
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Maintaining Motivation in Online Students: An Examination of the ARCS-V Motivation Model
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AI-Driven Customer Experience: Factors to Consider
Associated with appropriately meeting consumer expectations.
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Assessing the Mediating Role of Destination Image on the Perceived Value and Satisfaction of People With Disabilities
The degree of pleasure or contentment that a person experiences after consuming or experiencing a particular product or service.
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Ensuring Continued Usage of an E-Government Service in Malaysia: The Role of Perceived Usefulness and User Satisfaction
Defined as the “pleasurable fulfillment response resulting from an evaluation with respective to how well the consumption of a product or service meets a need, desire, or goal” ( Deng, Turner, Gehling& Prince, 2010 ).
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Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain
The customer level of approval when comparing a product’s perceived performance with his or her expectations.
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Consumer Complaints Management in the Digital Era
It is the situation in which the expectations of the consumers match the costs they tolerate.
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Long-Term Contracts in the Cellular Phone Industry
The fulfillment of a need, claim, or desire.
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Promoting Service Quality and Customer Satisfaction in Global Business
The customer level of approval when comparing a product’s perceived performance with his or her expectations.
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Improving Virtual Teams through Swift Structure
A subjective feeling of the team members while working on their task.
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Identifying Factors That Influence the Use of E-Wallets and Its Continuance: An Empirical Investigation
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Determination of Guest Satisfaction by Text Mining: Case of Turkey Hotels
Feelings and behaviors after purchasing a product or service.
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Faculty Motivation in Management Education
The fulfillment or gratification of a desire, a need, or an appetite and the pleasure or contentment that is derived from such gratification.
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The Buying Decision-Making Process in the Selection of Device Suppliers in Reproductive Medicine: A Preliminary Model
A good feeling of happiness and contentment; how pleased customers are with a company products, services, and capabilities.
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Positive Psychology and Aging
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Examining Virtual Classroom Platforms in Hospitality Education: Effect of Service Quality, Perceived Ease of Use, and Perceived Usefulness
Satisfaction indicates the extent to which the possession and consumption of services evoke positive feelings among consumers.
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Do Customer Orientation Strategies Drive an Excellent Customer Experience?: The Case of Abu Khader Automotive
The result of a post-consumption or post-usage evaluation containing both cognitive and affective elements.
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Destination's Image and Tourism Experiences
Can be defined as the general degree of pleasure felt by the visitor, resulting from the travel experience meeting the traveller’s wishes, expectations and needs.
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An Integrated Model for E-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust
is defined as the extent to which customers perceive their prior expectations of a product or service to be confirmed during actual use.
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The Role of Expectations in Information Systems Development
An evaluative response to perceptions of the discrepancy between expected and actual outcomes
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Determining Factors of User Satisfaction for Bicycle-Sharing Systems: MalagaBici Case Study
Response of users or consumers when comparing their expectations prior to acquiring a service with their subsequent evaluation after using it.
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Destination Attributes and Tourist Satisfaction in Jaipur as a Culture Tourism Destination
Satisfaction is the evaluation of the experience or conclusion drawn from the actual consumption of different attributes of tourist destination.
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What-If Analysis on the Evaluation of User Interface Usability
the measurement of discomfort while making use of the product.
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Global Perspective in Tourism Development: Positioning Malaysia as a Culinary Destination
The extent of overall pleasure or contentment resulting from the contra between and individual’s expectation and the experience encountered.
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Quality Management in Primary Dental Care: Methods and Challenges
A condition that expresses person’s wishes, expectations, or needs and the pleasure from this.
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Can Virtual Customer Service Agents Improve Consumers' Online Experiences?: The Role of Hedonic Dimensions
The perception by the consumer that the purchase/consumption positively fulfils some needs, desires or goals.
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Could Motivation, Volition, and Engagement Be a Panacea in Online Distance Learning?
Satisfaction, which is the fourth factor of the ARCS-V model, refers to the learners' having positive feelings about their learning experiences and process ( Keller, 2010 ).
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The Impact of Augmented Reality Experiential Marketing on Tourist Experience Satisfaction
A emotional state of an individual which is created as a result of relationship between their expectations and reality.
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Usability Evaluation of Digital Library
Satisfaction is measured by the degree of pleasure of using the system. The Likert scales have been widely accepted as an economic way of measuring satisfaction.
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Tourist Satisfaction Analysis Through Structural Equation Models
Emotional response of tourists to a received product or service, which also involves the degree to which the prior expectations have been met.
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Is the COVID-19 Pandemic Shifting the Social-Business Paradigm?
Consumers' satisfaction results from the comparison between results and expectations. When results are higher than expectations, the subjective feeling towards the interaction is more positive, leading to a better consideration of the other part (a brand, a company, a person) in future encounters.
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Designing Online Learning Environments via Mobile Technologies
The individual’s feeling content, fulfilled and pleased of the situation they are in.
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Diving Into the Rabbit Hole: Understanding Delegation of Decisions
How well a person’s expectations are met by a particular product or service ( Oliver, 2010 ).
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Happiness: The Basis for Public Policy in Tourism
Perception that a need has been met, removing the individual or society from a state of deprivation.
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Gamification Strategies for Higher Education Student Worker Training
A subjective measurement for examining how content students are with their training sessions.
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The Importance of Customer Satisfaction and Customer Loyalty in the Service Sector
The customer level of approval when comparing a product’s perceived performance with his or her expectations.
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Foundations of Motivational Research and Design in Online Distance Learning
The fourth part of ARCS-V model. It focuses on satisfying the learners at the end of the learning activity.
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Using Game Development to Teach Programming
A subjective value connected to the pleasure originating from the accomplishment of what is expected or desired.
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A Study on the Adoption of Smart Home Technologies Among the Homeowners in Malaysia
Satisfaction is getting a thing that brings gratification, pleasure, or contentment.
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Mobile Fashion C2C Apps: Examining the Antecedents of Customer Satisfaction
Sensation based on comparing previous expectations and experience when making exchanges.
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A Survey on the Adoption and Usage of Broadband Internet
Satisfaction is individuals’ feelings of pleasure or disappointment resulting from comparing their perceptions of a product or service’s performance to their expectation levels.
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Fuzzy Clustering: An Analysis of Service Quality in the Mobile Phone Industry
A post-purchase evaluation of products or services taking into consideration customers; expectations.
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Determinants of Loyalty Intention in Portuguese Mobile Market
Refers to the degree to which customer expectations of a service or product are met or exceeded by the provider.
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THEIA: Thermal Insulation – A Business Strategy
Emotional state arising from the purchase or use of a company's product or service; how delighted customers are with a company’s products, services, and capabilities. AU127: Reference appears to be out of alphabetical order. Please check
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Expectation-Confirmation Theory: Capitalizing on Descriptive Power
An individual level of approval resulting from experience of an activity, event, or property.
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Academicians Quality of Work Life and Its Influence on Value of Education
Satisfaction is referred as the customer level of approval when comparing a product's perceived performance with his or her expectations.
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