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What is Service (general definition used in ITSM)

Chapter 395
Encyclopedia of Information Science and Technology, Third Edition
A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks (OGC Glossary, 2007).
Published in Chapter:
The Design of IT Services
Manuel Mora (Autonomous University of Aguascalientes, Mexico), Jorge Marx Gomez (University of Oldenburg, Germany), Mahesh Raisinghani (Texas Woman's University, USA), and Ovsei Gelman (Universidad Nacional Autonoma de Mexico, Mexico)
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch395
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