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What is Service Innovation

Handbook of Research on E-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges
We define service innovation as any new services developed during innovation processes which are valuable for customers.
Published in Chapter:
Utilizing the Lead User Method for Promoting Innovation in E-Recruiting
Elfi Furtmueller (University of Twente, The Netherlands), Celeste Wilderom (University of Twente, The Netherlands), and Rolf van Dick (Goethe University Frankfurt, Germany)
DOI: 10.4018/978-1-60566-304-3.ch015
In order to maintain their customer base, many e-recruiting firms are in need of developing innovations. The Lead User (LU) Method has been heralded in the new product innovation literature but not yet applied often in e-service settings. Based on an e-recruiting portal, the authors compare new service ideas emerging from interviews with 60 registered applicants to the ideas derived from 15 so-called lead users. Whereas most users offered us social-network features they already know from other platforms, lead users came up with more novel service solutions for different user segments. From both type of users we learned that applicants are more inclined to re-use the same e-recruiting portal if it includes community and social network features for specified user segments, sharing a similar social identity supplementing offline ties. Thus, carefully specifying and treating differentially various user groups at the outset of an e-service innovation project is likely to pay off. This and other practical findings have prompted us to sketch implications for innovating e-recruiting services.
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More Results
Service Innovation for Customer Engagement in the Italian Banking Sector: A Case Study
Changes in service concepts or service delivery processes driven by new technologies or organizational competences that create added value.
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Innovative Trends in Technology for Marketing of Events
Service innovation implies developing a new service or renewal, modification of existing services.
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The Role of Flexible Working Arrangements in Reducing Technostress and Job Tension That Negatively Affect Service Innovation Behavior
It is the innovations that an organization makes in processes to replace or improve its existing goods and services.
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Management Innovation and Business Performance in Services: Economic and Social Potential
Such as new knowledge or technologies that companies incorporate into their service offerings, which results in value for both customers and businesses.
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Environmental Sustainability, Value Co-Creation, and Innovation in Service Industries With the Lens of S-D Logic
It is a concept in which service improvements are included in the process of innovation, which is not just about invention.
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