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What is Service Level Agreements (SLA)

Chapter 23
Handbook of Research on the IoT, Cloud Computing, and Wireless Network Optimization
Is a document that defines quality of service (QoS), a prescribed service between a service provider and a customer; these are contract-based clauses that define the specific objectives expected and the level of service.
Published in Chapter:
Broker-Controller for NGN Management: A New NGOSS-Based Management Map for New Generation Network
Brahim Raouyane (FSAC, Morocco), Sara Khairi (INPT, Morocco), Imane Haddar (INPT, Morocco), Elmostafa Belmekki (INPT, Morocco), and Mostafa Bellafkih (INPT, Morocco)
Copyright: © 2019 |Pages: 20
DOI: 10.4018/978-1-5225-7335-7.ch023
Abstract
New generation networks (NGN) are based on revolutionary aspects in IT and telecom fields. Huge throughput as well as a simplified infrastructure are based on the data center result of virtualization and cloud computing. Nevertheless, a very important question about the management part is always relevant, regardless of QoS management, of business, or of security. The chapter aims to propose a management architecture, which invokes the notion of broker and also of controller to centralize the management of networks and services.
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