What is Service Level Agreements (SLAs)

The IT strategy is a key anchor for the further development of a company-centric information management. For serving as such, existing IT strategies need a regular check and revision to meet the ever-changing requirements of the companies' markets, to fit to the corporate strategy, and to get the most value out of the possibilities new IT technologies offer. The postulate is that all business areas need to think and act “digital.” This, of course, does require a “digital agenda” in every business area of a company that needs to be orchestrated based on a digital corporate strategy and supported by an adequate IT strategy. For IT this means that it will move towards the role of a business enabler that delivers the fundamental layer to allow a company to participate in the digitalization trends and get the benefit of the opportunities and manage challenges successfully.