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What is Service Supply Chain

Leadership Strategies for Global Supply Chain Management in Emerging Markets
A process of managing all the activities related to providing services at different stages and levels of supply chain for effective delivery of products to customers. It also includes services involved in order management, provision of timely and accurate information to the customer, management of delivery and returns, repair and maintenances.
Published in Chapter:
Leadership Model for Supply Chain Management in Business Schools
Ramakrishna Yanamandra (School of Business, Skyline University College, Sharjah, UAE)
DOI: 10.4018/978-1-7998-2867-9.ch008
Abstract
Supply chain management has brought sweeping changes in the way organizations achieve profit and competitive advantage in the recent past. But the rapid changes occurring in the business environment due to globalization and emergence of new markets have created many new opportunities as well as challenges for organizations in supply chain. Effectiveness of management institutions can be improved if they focus on changing needs of SCM and provide dynamic leadership in line with the changing needs of students and other stakeholders. This created the need for acquiring a completely different kind of supply chain skill sets and competencies among the leaders of these institutions, which they were hitherto unfamiliar with. This chapter attempts to develop a supply chain leadership model for business schools and management institutions to align themselves with the changing needs of the emerging markets of management education. It will enable the management institutes to redesign their strategies to suit the required changes.
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