What is Shared Services

In this chapter, the concept of autopoietic system is assumed to stem from the theory of social communication systems, which reproduce all their specific structures and self-referential processes. This chapter aims at the analysis of business process development and management. The main goal is to present an original framework of business process management. Through this framework, business processes can be interpreted as autonomic artifacts which are created, discovered, explored, and disseminated within social communities of practice. This constant reproduction of processes and their dissemination allows the social organization to exist, cope with internal complexity, and achieve its operational goals. The chapter consists of three main parts. The first part covers the systematic literature review on business process mining and referencing. The second part includes the discussion on presented business process framework. The last part comprises a case study to present and discuss the application of the framework for the development of academic virtual education processes.