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What is SLA Translation

Chapter 17

Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions

The process of translating business level BCM metrics and KPIs to BCM objectives for individual IT elements.

Published in Chapter:

Business Continuity Management of Business Driven IT Landscapes

Ulrich Winkler (SAP Research Belfast, UK) and Wasif Gilani (SAP Research Belfast, UK)

Source Title: Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions

DOI: 10.4018/978-1-61350-432-1.ch017

Abstract

The overall objectives of this book chapter are (a) to provide an introduction of Business Continuity Management, (b) to discuss the importance of business continuity in a service-oriented IT environment, (c) highlight and discuss major challenges and approaches to translate business requirements and objectives down to BCM related service level terms and metrics and (e) identify requirements, such as modelling methodologies or analyses, to enable such translations.

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