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What is SLA

Handbook of Research on Transnational Higher Education
Second Language Acquisition.
Published in Chapter:
Teaching and Learning in English as the Medium for Instruction for International Students
Paul C. Corrigan (City University of Hong Kong, Hong Kong)
Copyright: © 2014 |Pages: 22
DOI: 10.4018/978-1-4666-4458-8.ch022
Abstract
Early signs of a systemic shift in higher education towards significant use of English can be seen across some continents where English is not the usual spoken language. Such a shift derives from universities’ efforts to internationalize and capitalize as they navigate the currents of globalization. The use of English as the Medium of Instruction (EMI) as pedagogy should be examined more closely in the context of the concurrent growth of higher education around the world and the increase in the number of international (and local) students who are studying in English as a Second Language (ESL). A robust model of EMI as pedagogy is presented, which can be useful in supporting an internationalizing institution’s EMI policy.
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Ethernet to the Doorstep of Metropolitan Area Networks
Service level agreement is the contract between the user and the service provider and describes technical parameters of the service. The most common parameter of a SLA is the latency, packet loss and network availability.
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Gamifying the Refugee Classroom: Challenges and Potential
Second Language Aquisition, a term commonly used in the fields of Language Studies and Language Education.
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CALL Pedagogical Training: An Analysis of Online Language Teacher Education
Second language acquisition describes how formal language education helps a person to learn a second language after a first language is already established through more conscious processes.
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Concepts and Dynamics of the Application Service Provider Industry
A service level agreement (SLA) is a contract between a supplier and a customer that identifies (a) services supported at each of three layers—application, host (system), and network—(b) service parameters for each service, (c) levels of service quality, and (d) liabilities on the part of the supplier and the customer when service quality levels are not met.
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Quality of Service and Service Level Agreements
Service level agreement—a formal agreement between a Service Provider and a Service Client to provide a service with well-defined service levels, accompanied by possible penalty clauses if the SLA is not met.
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Guaranteeing Quality of Service in Mobile Ad Hoc Networks
Service level agreement is a part of a service contract in which a certain level of service is agreed between a service provider and a customer.
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Governance and Risk Management in the Cloud with Cloud Controls Matrix V3 and ISO/IEC 38500:2008
Service Level agreement (SLA) is a contract between a service provider (e.g. - a Cloud Service Provider) and the end user that defines the level of service expected by the end user from the service provider.
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Cloud Computing Economics
Service Level Agreements (SLA) is a contractual service commitment.
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A Practical Approach to Computerized System Validation
Stands for Service Level Agreement and provides the predefined and standard level of services available in the organization and ease the process to establish a solution-specific SLA.
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