What is Social Agent of Digital Inclusion

In this chapter the social role of digital libraries as agents to promote digital inclusion is discussed. It analyzes how European policies of promotion of the Information Society, aimed at digital inclusion were developed and incorporated by the European Libraries, mainly through projects and efforts for the dissemination of good practices. Assuming a broad concept of what good practice is, some experiences considered good practice for digital inclusion in the various stages of this process in European Libraries are shown. Dissemination of good practices has had uneven success without having established a stable formal and institutional channel that favors it.