What is Soft Systems

This chapter provides a brief overview of systems theory and suggests that product designers could use systems theory and systems dynamics models to improve our understanding of complex Product Design research problems, to anticipate how and where changes in these dynamically evolving systems might occur and how they might interact with the current system to produce a new system with new behaviors, and to identify leverage points within the system where potential policy or design process changes might be introduced to produce effective solutions to these problems with minimum policy resistance. By investigating the current and future trends of the application of systems theory in Product Design research, this chapter invites multidisciplinary discussions of these topics.