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What is Sustainability Communication

Linking Cultural Dimensions and CSR Communication: Emerging Research and Opportunities
Sustainability communication is essential for promoting and managing stakeholder expectations in terms of social requests; it is also a potent tool for assessing how sustainable firms’ commitment to socio-environmental issues is developed. It involves communicating a company’s CSR contents and features by spreading corporate economic, social and environmental concerns, as well as considering the inputs of many stakeholders in the process. This process is essential for reputation management, reaching maximum return on capital invested and boosting fruitful relationships with relevant publics.
Published in Chapter:
Bridging Cultural Dimensions and Corporate Social Responsibility Communication
DOI: 10.4018/978-1-5225-7946-5.ch004
Abstract
The relation between culture and CSR communication has been explored often in several fields of study (e.g., international management, marketing, organisation, communication). In order to show the role played by culture as an antecedent of CSR, many academics focus on national and regional cultural differences in CSR communication. Furthermore, they highlight that cultural values have to be the basis on which businesses and CSR strategies are developed, as they allow organisations to arrange long-term sustainable relationships with all relevant stakeholders. Starting from these considerations, this chapter presents a literature review illustrating the different approaches that link CSR and CSR communication (and other related fields) to culture and cultural dimensions. The chapter briefly explores several sides of the argument, presenting theoretical and practical implications that arise while analysing the areas of ethics and sustainability in a cultural perspective. Finally, the chapter recommends areas for further discussion and research on the relation of culture and CSR from the perspective of online communication.
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