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What is Technology-Embedded Support Centres

Handbook of Research on Virtual Workplaces and the New Nature of Business Practices
Support centres built with advanced information and communication technology solutions and other capabilities, to provide necessary expert assistance in managing a production plant or facilities.
Published in Chapter:
Rapid Virtual Enterprising to Manage Complex and High-Risk Assets
Jayantha P. Liyanage (University of Stavanger, Norway)
DOI: 10.4018/978-1-59904-893-2.ch051
Abstract
Operational enterprising is gradually emerging as a new solution to manage offshore assets on the Norwegian Continental Shelf (NCS). This is seen as an inevitable step-change with respect to obvious commercial challenges in the immediate future, and thus has become an integral component in the new efficiency leap of oil and gas (O&G) production business. This rapid enterprising solution in principal is based on the use of advanced ICT solutions, and active integration of technical disciplines, experts, and organizations to establish Smart assets. This would eventually allow the offshore assets to be supported and managed on a 24/7 online real-time basis irrespective of the geographical location. It has already begun to break the conventional organizational barriers and has brought an explosive growth in the use of advanced technologies. Current rapid enterprising practice on NCS exemplifies the usability of robust technologies blended with innovative organizational solutions as new frontiers in search of commercial excellence.
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