Is a model that allows to relate all those involved in the tourist experience establishment, such as: the experience dimensions, experience stages and actions, touchpoints, antecedents and outcomes to defining and framing the tourist experience in a holistic and comprehensive state.
Published in Chapter:
A Conceptualization of the Senses, Emotions, and Memories in Memorable Tourism Experiences
Rui Mendonça Pedro (Faculty of Economics and Research Centre for Tourism, Sustainability, and Well-Being (CinTurs), University of Algarve, Portugal), Julio Mendes (Faculty of Economics and Research Centre for Tourism, Sustainability, and Well-Being (CinTurs), University of Algarve, Portugal), Nelson de Matos (School for Management, Hospitality and Tourism (ESGHT) and Research Centre for Tourism, Sustainability, and Well-Being (CinTurs), University of Algarve, Portugal), and Mário Passos Ascenção (Haaga-Helia University of Applied Sciences, Finland)
Copyright: © 2020
|Pages: 24
DOI: 10.4018/978-1-7998-3156-3.ch010
Abstract
This chapter explores a conceptualization of the elements that create a memorable tourism experience – senses, emotions, and memories. A comprehensive and coherent theoretical model is established to explain the complexities involved in the tourism experience creation (tourism experience relational model) and in the memorable tourism experience (conceptual model). The data suggest that, first, the senses developed an important role in the experiential stimuli perception; second, the emotions are fundamental to these experiential stimuli understanding and meaning creation, and third, memory is essential in the codification and storage process and anticipation of meaningful information to future experiences. The conceptual model is based on the five senses (sight, smell, taste, hearing, and touch), three positive emotions (joy, love, and positive surprise), and two memorable elements (recollection and vividness). Future research opportunities in the memorable tourism experience are explored, such as the relation between the sense, emotions, and memories.