What is ITIL

The most widely accepted IT service management framework. ITIL is a set of practices used by organizations to manage IT services.

Framework that aligns IT services to the needs of the business and support its core processes.

Framework the most widely accepted IT service management system in the world. ITIL is a set of practices used by organizations to manage IT services.

Information Technology Information Library. A management framework for IT services and infrastructure management. Originally developed within the UK government, but as of today, a de facto standard globally for IT services provision and governance. ITIL is mostly adapted to local requirements are is rarely found fully and precisely implemented. ITIL is reflected in the ISO/IEC 20000 standard.

This is an acronym for Information Technology Infrastructure Library and is intended as a guide for describing the processes and procedures used to govern a technology environment, especially infrastructure and data centers. Included in this are the roles and delivery plans focused on topics such as incident, problem, and change management. ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth (What is ITIL Best Practice?, 2016). A large number of processes are addressed both for pre-delivery, runtime, operations, and post-delivery. This is not specific to an organization but is intended as a foundation for an organization to define their specific processes, procedures, roles, and delivery plans.

Framework that aligns IT services to the needs of the business and support its core processes.

Information Technology Infrastructure Library, is a set of practices that focuses on IT services.

Information Technology Infrastructure Library, is a set of practices that focuses on IT services.