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What is User-Centric Design

Design and Development of Emerging Chatbot Technology
A user-centered design strategy that emphasizes creating chatbots that are intuitive, user-friendly, and adaptable to user preferences to improve user happiness.
Published in Chapter:
Best Practices and Tips for Selecting Chatbots
Pankaj Bhambri (Guru Nanak Dev Engineering College, Ludhiana, India) and Sita Rani (Guru Nanak Dev Engineering College, Ludhiana, India)
Copyright: © 2024 |Pages: 16
DOI: 10.4018/979-8-3693-1830-0.ch007
Abstract
This chapter provides a comprehensive overview of key criteria and methodologies essential for effectively choosing chatbots tailored to specific organizational needs. Addressing the critical intersection of functionality, user experience, and technological capabilities, the chapter delves into the evaluation of natural language processing, integration capabilities, scalability, and adaptability to diverse industries. Emphasizing the significance of a user-centric approach, the discussion encompasses user interface design, conversational flow, and the incorporation of feedback mechanisms to enhance user satisfaction. Furthermore, the chapter sheds light on the importance of aligning chatbot selection with overarching organizational goals and strategies. This work is a great resource for researchers and practitioners who are navigating the complex process of choosing chatbots in the always changing field of conversational AI. It distils best practices from industrial examples and emerging trends.
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More Results
Intricacies of AI-Enhanced Mood Tracking for Personalized Well-Being
User-centric design focuses on creating products, services, and experiences that prioritize the needs, preferences, and usability of end-users, ensuring a seamless and satisfying interaction.
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Digital Identity and Data Sovereignty: Redefining Global Information Flows
User-centric design is an approach that prioritizes user needs, preferences, and usability in the development of digital identity solutions.
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Cloud Services Publication and Discovery
A design philosophy where the main focus in work design is on the user requirements and needs satisfaction.
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Widely Usable User Interfaces on Mobile Devices with RFID
User-centric design is a design process that aims at realizing products that meet users’ expectations. The key idea of this design methodology is to start the design strategy taking into account the user’s perspective.
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