What is Institutional Memory

Social networking technologies—such as Wikis, blogs and instant messaging—are increasingly being employed in business settings to support communication, collaboration and knowledge management. In this chapter, the authors discuss how a Wiki was used to facilitate project management in a large system implementation for a decentralized organization. Further, they show how it continues to add value to the organization after the project’s completion, supporting operational management activities while at the same time providing a platform for fostering and promoting innovation. They introduce important implementation considerations for deploying a Wiki in your organization, in addition to sharing observations from our own implementation that saw both successes and failures.