A system of overseeing the process of passing information, documents, and tasks from one employee or machine within a business to another.
Published in Chapter:
Integrated Business Process Designs and Current Applications of Workflow Systems in E-Business
Mabel T. Kung (California State University at Fullerton, USA) and Jenny Yi Zhang (California State University at Fullerton, USA)
Copyright: © 2010
|Pages: 16
DOI: 10.4018/978-1-61520-611-7.ch092
Abstract
To enable effective cross-departmental automations and global transactions, business processes modeling offer external views on their infrastructure processes to all partners in the enterprise, such as product data, quality, costs and delivery requirements, quantity quotations, process plan efficiency, and interactions for meta-, macro-, and micro- distributed process planning (Livari & Livari, 2006; McKendrick, 2006; Siller, Estruch, Vila, Abellan, & Romero, 2008; Kuechler & Vaishnzvi, 2008). Business process modeling is significant as EBusiness and enterprise integration drive the need to deploy activities online (Tagg, 2001; Aissi, Malu, & Srinivasan, 2002; Weiss & Amyot, 2005; Sewing, Rosemann & Dumas, 2006; Chen, Zhang & Zhou, 2007). These management systems employ integrated productivity tools, specialized technical support systems, such as CAD systems, graphic packages, enterprise-wide integrated software applications, for example, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), mail and other communication systems. When the applications become more modulated and service oriented, stand-alone software will no longer be sufficient (Cimatti, Clarke, Giunchiglia & Roveri, 2000; Adner & Helfat, 2003; Andreescu, 2006).