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Published in Chapter:
User Satisfaction With Library Information Resources and Services: Improvement and Innovation of Effective Activities of Research Scholars
S. Muthuvennila (Department of Library and Information Science, Alagappa University, India) and P. Kannan (Central University of Punjab, Bathinda, India)
Copyright: © 2020
|Pages: 22
DOI: 10.4018/978-1-7998-3559-2.ch005
Abstract
This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.