The adoption of Gov2.0 is intended to be an efficient and effective way of reaching digital citizens where they are, thereby facilitating the dissemination of information and enabling citizen... Show More

The adoption of Gov2.0 is intended to be an efficient and effective way of reaching digital citizens where they are, thereby facilitating the dissemination of information and enabling citizen participation. Since citizens are actively using Web2.0 tools and applications in their social lives, it is assumed that Gov2.0 would provide a means to lend their voices to the decision-making process. However, Gov2.0 has not been successful in engaging citizens and has not lived up to expectations. Governments need to reassess their engagement models via Gov2.0 to achieve a desired level of public value. To engage effectively in the process of public value co-creation, a synergistic integration of citizens and governments must occur. The authors use the co-creation lenses to suggest that citizen participation and satisfaction can help to enhance public value. A validated research model and measures are proposed that link citizen-government synergistic integration to participation and satisfaction in order to achieve public value. The paper concludes with suggestions for future avenues of research.

Governments are facing demands towards more transparency, better connectivity and collaboration among different actors in public service provisioning. Their constituencies demand that public... Show More

Governments are facing demands towards more transparency, better connectivity and collaboration among different actors in public service provisioning. Their constituencies demand that public services better reflect citizens' needs and social innovation. Integrating Internet, Web 2.0, social media and new concepts of open government and community governance bear tremendous potentials for engaging citizens and businesses in co-creation and co-production of public services and therewith addressing their high expectations. This paper first reviews existing concepts of co-creation and co-production. Subsequently, the Social Government (SocialGov) concept is introduced, which implements new trends of co-creation and co-production of public services in a collaborative environment. In SocialGov, the actors collaborate on the par with one another and the citizens and businesses take over social and public responsibility in their local communities.

The growing participation in social networking sites is altering the nature of social relations and changing the nature of political and public dialogue. This paper aims to contribute to the current... Show More

The growing participation in social networking sites is altering the nature of social relations and changing the nature of political and public dialogue. This paper aims to contribute to the current debate on Web 2.0 technologies and their implications for local governance, through the identification of the perceptions of policy makers in local governments on the use of Web 2.0 in providing public services (reasons, advantages and risks) and on the change of the roles that these technologies could provoke in interactions between local governments and their stakeholders (governance models). This paper also analyzes whether the municipal size is a main factor that could influence on the policy makers' perceptions regarding these main topics. Findings suggest that policy makers are willing to implement Web 2.0 technologies in providing public services, but preferably under the Bureaucratic model framework, thus retaining a leading role in this implementation. The municipal size is a factor that could influence on policy makers' perceptions.

Most of the research about how state governments use social media focuses on services, comparative perspectives or assessment of e-governments. The authors' focus is on the adoption of social media... Show More

Most of the research about how state governments use social media focuses on services, comparative perspectives or assessment of e-governments. The authors' focus is on the adoption of social media by state governments in Mexico. Many state governments may be slow to adopt social media due to a lack guidance on where their efforts may lead. The purpose of this research is to provide some insight into the factors affecting adoption of social media by state governments in Mexico. Guided by diffusion of innovation theory, the authors analyzed data from Twitter and Facebook accounts of all 32 Mexican state governments from 2010 to 2015. According to diffusion theory, the results find that only one state government in the sample is classified as an innovator, four state governments are early adopters, eleven are early majority, eleven are late majority, and five are laggards. The use of social media by state governments in Mexico is in its infancy, and there is a significant difference in the use of social media among the different states.

Along with the growing use of twitter as a tool of political interaction, recently, there has also been an attention in the academia to understand and explain how and why politicians use twitter... Show More

Along with the growing use of twitter as a tool of political interaction, recently, there has also been an attention in the academia to understand and explain how and why politicians use twitter, and what its impact on the political outcomes are. On the other hand, there has been little analysis about the content of the tweets that politicians from different parties posted during major political events. Accordingly, this study aims to investigate the discourse strategies that the top-level politicians of the party in power and of the main opposition party in Turkey used in their tweets during Gezi Park events in the summer of 2013. Findings from a hand-coded content analysis based on Van Dijk's framework (2006) indicate that while the most frequently used strategy was actor descriptions and categorization for both parties' politicians, burden strategy and lexicalization / metaphor strategy were used significantly more by the main opposition party politicians compared to the politicians of the party in power.