To gain competitive advantage, organizations need to have something that the competitors do not have and cannot achieve in the short-term. In the past, organizations invested large amounts of... Show More

To gain competitive advantage, organizations need to have something that the competitors do not have and cannot achieve in the short-term. In the past, organizations invested large amounts of financial resources to the finest equipment to increase competitiveness. Today, the paradigm has changed, and so the quest is more knowledge- and innovation-driven, where the answer relies on the people's capacity to create and modify processes and generate business value. The investments in information systems and technology (IS/IT) have not always generated the business value or the financial revenue that should be expected. Benefits management focuses on how business areas will improve from business changes and provides a framework for identifying, planning, monitoring, evaluating, and actively managing these benefits. In this paper, the authors show how benefits management reinforces firms to identify more clearly the path to obtain the strategic objectives and the related benefits promoting the organizational competitive advantage.

In a changing world, dominated by fierce competition, it is imperative that companies have the necessary agility to adapt to the market constraints where they operate, investing in frameworks that... Show More

In a changing world, dominated by fierce competition, it is imperative that companies have the necessary agility to adapt to the market constraints where they operate, investing in frameworks that promote the achievement of planned results. There are many tools that can help managers in setting goals; however, one became very well-known because it helped large companies like Google to achieve success: OKR – objectives and key results. When compared to others, OKR is still little publicized and used, leaving open some questions that the authors intend to answer in this work. A case study was carried out in a Brazilian company using a qualitative methodology and interviews and document analysis that only defines goals.

This paper seeks to identify a potential mechanism over which HPWS influences performance. Using relational coordination theory, this paper assesses communication and relational ties of relational... Show More

This paper seeks to identify a potential mechanism over which HPWS influences performance. Using relational coordination theory, this paper assesses communication and relational ties of relational coordination as a potential link over which HPWS can affect unit-level performance in banks which are characterized as highly uncertain, interdependent, as well as time-bound. Primary data were collected from bank officers about the strength of HPWS and relational coordination among employees. Results indicate that HPWS was significantly associated with bank performance outcomes, including branch levels of deposits, loans, and net profit. Results also indicate that RC significantly mediated the linkages between HPWS and unit-level performance outcomes. These results suggest new insights for top management and HR leaders in the banking industry regarding the design of HPWS.

The Internet is available for almost all homes in Japan. During the diffusion stage of Internet access services, it was important to construct a model to evaluate the sensitivity for Internet access... Show More

The Internet is available for almost all homes in Japan. During the diffusion stage of Internet access services, it was important to construct a model to evaluate the sensitivity for Internet access service attributes and estimate user service choice behavior to consider service sale strategies. However, as the demand for Internet access services reached saturation, the differences in service attributes among service providers became smaller, making it difficult to decide service sale strategies using conventional choice behavior models. Therefore, the purpose of this paper is to establish a method for extracting effective information for service sale strategies by focusing on user intentions and clarifying the differences in future intentions for current carriers or services with observable and unobservable factors concerned with user intention. The authors propose a framework for user intent-based segmentation to understand the current market structure and develop appropriate service sales strategies for each segment.

The paper examined the role of corporate restructuring in improving organizational performance by reviewing various literature in the domain of strategic management, where key authors, relevant... Show More

The paper examined the role of corporate restructuring in improving organizational performance by reviewing various literature in the domain of strategic management, where key authors, relevant theories, and studies were identified and reviewed, and a premium was placed on books and articles in peer-reviewed academic journals published between 2017 and 2023. Consequently, 30 authors were examined to isolate the corporate restructuring strategies beneficial to improving organizational performance. Analysis showed that these strategies can take various forms, and many empirical studies were underpinned by the dynamic capabilities theory, the resource-based theory, or the strategy-structure contingency theory, and the relationships were significant. Thus, corporate restructuring was adjudged to have the potential to enhance organizational performance. Scholars in the field of strategic management should therefore pay attention to the long-term consequences of restructuring.

Business intelligence (BI) is a technology-driven process that contributes toward revealing the position of an organisation in comparison to its competitors, market conditions, and future trends... Show More

Business intelligence (BI) is a technology-driven process that contributes toward revealing the position of an organisation in comparison to its competitors, market conditions, and future trends, and presents demographic and economic information. The objective of the research was to identify the elements that determine the effectiveness of BI for organisations. The research proposes a BI effectiveness model to enhance decision-making support by ensuring that decision-makers receive the right information at the right time in the most appropriate format. A quantitative research approach was followed, and purposive sampling was used for selecting research participants within an organisation in the telecommunications sector. The effectiveness of a BI department has a direct impact on the strength of an organization's decision-making capability. The components of the BI effectiveness model suggest focus areas for more effective information flow throughout the organisation, improved information accessibility, improved decision-making, and ultimately, improved productivity.

This study aims to investigate the impact of off-page communication factors on success of crowdfunding campaigns. While previous research mainly focused on on-page communication factors, relevant... Show More

This study aims to investigate the impact of off-page communication factors on success of crowdfunding campaigns. While previous research mainly focused on on-page communication factors, relevant research on the impact of off-page communication factors related to additional website visibility and external social media remains scarce. To address this gap, the authors examine the impact of search engine optimization (SEO) actions taken on an additional website and explore influence of the use of external social media on rewards-based crowdfunding success, as it is argued to be the dominant online model. They perform a cross-sectional study of a randomized sample of 1,791 campaigns on KissKissBankBank, the major crowdfunding platform in Europe. The results reveal that (1) SEO actions taken on the additional website enhance success of the crowdfunding campaign, and (2) there are important connections between the use of external social media and success of crowdfunding campaigns. Taken together, these results contribute to adequate decision making among project initiators, backers, and platforms owners.