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Excellent Review of New Service Science Publication

By IGI Global on Jan 14, 2011
IGI Global is proud to remind readers of the recent release of Service Science for Socio-Economical and Information Systems Advancement: Holistic Methodologies, authored by Adamantios Koumpis. Services both as a science and as a practice in today's corporate environments are suffering from many suboptimalities. A compromise of both organizational and technological aspects provides the answer to many pitfalls and shortcomings currently faced. This publication sheds light on a variety of issues and shortcomings of service-based economies by analyzing situations and modern practices that improve the way researchers, field practitioners, and ICT professionals account for their core business service-related activities. This defining body of research provides a broad perspective of how to improve service creation, production, and management of assets.

In a recent review of this reference, William Sheridan, a knowledge engineer working in Ottawa, Canada, gave the title five out of a possible five stars. His review is as follows:

To retain the prosperity of the market economy, but on a sustainable basis, it will be necessary to shift from a lifestyle premised on consumption of more and more products, to a lifestyle dedicated instead to the wider provision and use of services. This has been recently argued elsewhere (Tim Jackson's Prosperity Without Growth), but the theory and practice of this new type of economy was only give a very brief and general description. The reason for the lack of details is that practically no one understands or can foresee it. Mr. Koumpis is one of the rare exceptions.




Here is a summary of Koumpis' perspective: Services interface and interact. Therefore, competent service design and management must take a holistic approach to adequately cope with this interfacing and interacting. Participative Design and Management are required. There are five principles of service phenomenology (which this reviewer summarizes):

  1. Service complexification evolves
  2. Service development is improvable
  3. Service application is strategic
  4. Service improvement is learnable
  5. Service facilitation is a form of social capital


Together these principles can describe and guide all of our efforts for better service productivity.




Each of the chapters of the book deals with a different aspect of service phenomenology and development. This book reconceptualises the entire framework of service design and application. No one in the business of service delivery can afford to ignore what this book presents – let's get down to the challenge that Koumpis sets for us, and begin to produce services that reflect the Knowledge Economy within which we are operating.

Service Science for Socio-Economical and Information Systems Advancement: Holistic Methodologies

For more information on this reference, please visit www.igi-global.com/Bookstore/TitleDetails.aspx?TitleId=899.

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