Exploring the Role of Emotional Intelligence in Healthcare Human Resource Management

By IGI Global on Aug 8, 2023
In recent years, there has been a growing interest in understanding the impact of emotions within organizations. However, one area that has been largely overlooked is the role of emotional intelligence in human resource management within healthcare organizations. To address this gap, the authors of a chapter conducted a comprehensive and systematic review of literature spanning from 1960 to 2020, specifically focusing on the impacts of emotional intelligence in the healthcare sector. Their objective was to explore and shed light on the effects of emotional intelligence on healthcare outcomes, job stress, emotional labor, and the potential for emotional intelligence to provide a competitive advantage for healthcare organizations. "Use of Emotional Intelligence in Human Resource Management in Healthcare Organizations for Competitive Advantage" not only highlights the need for further research in this area but also proposes a novel conceptual framework for the marketing of emotional intelligence in the healthcare sector. By discussing literature gaps, examining relationships among existing works, and analyzing current trends, the authors provide valuable insights into this important topic, bridging the gap between theory and practice in the field of emotional intelligence in healthcare organizations. See below where chapter author Prof. Deeba Hasan answers our questions on the importance of the chapter.
9781668444511
Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector
Prof. José Duarte Santos and Inês Veiga Pereira
©2021 | 355 pgs. | ISBN: 9781799872634
  • Indexed In: SCOPUS
  • Suitable for Practitioners, Researchers, Counselors,
    Academicians, & More
  • Covers Topics such as Communication Strategies,
    Safe Spaces, & Cyberbullying
Quick Links
Bibliographic Information
Pricing & Purchase Options
Table of Contents
Recommend to Library
Access Full Text

Preview Prof. Hasan's chapter HERE.


Contributing Author Question & Answer

How does your professional background support your ability to be an authority on this book's coverage?

Prof. Hasan: With over 15 years of experience as a healthcare professional, my professional background provides a strong foundation for establishing authority on the subject matter of this chapter. Additionally, my academic focus and expertise in organizational behavior further enhance my ability to contribute to this topic. For the past seven years, I have been actively writing on emotions and related topics, solidifying my knowledge and understanding in this area. Combining my extensive experience in the healthcare field with my academic pursuits, I am well-equipped to contribute valuable insights and expertise to this chapter.

What was the driving force or motivation for starting your chapter?
Prof. Hasan: I am a healthcare (HC) professional and am privy to the stress that HC workers face every day. Healthy outlets to vent said stress are few and far between. Often enough, I have wondered about human psychology in how different people react to similar situations with vastly different outcomes. I figured it has to do with emotions and how we pay heed to them in our daily lives that decide our personal outcomes. Hence, the motivation for starting this project.

What specific problems does your chapter address?

Prof. Hasan: My chapter is a systematic review of literature on the impacts of emotional intelligence in the healthcare sector spanning sixty years from 1960 to 2020. It aims to explore and raise pertinent questions on the impacts of emotional intelligence on healthcare outcomes, job stress, emotional labor, and linkages of emotional intelligence with a competitive advantage for healthcare organizations.

How does your chapter provide a solution to these problems?

Prof. Hasan: The chapter first provides a comprehensive understanding relating to the significance of emotional intelligence (EI) in the HC sector. It identifies that emotions and EI play a significant role in HC outcomes. Secondly, it identifies the role that emotional labor plays in the HC scenario. Though emotional labor is a part of HC services, it does end up taking a toll on HC professionals. Interestingly, surface acting is associated with greater fatigue as compared to deep acting. A high EI has been found to help mitigate end fatigue significantly. The chapter identifies the emotional dimensions of human resource management in HC, and in reiterating that emotion regulation can become an automatic process with practice. A notable finding has been that EI has not been marketed as a soft skill in the HC industry. This is surprising given the strong linkages of EI with a competitive advantage for organizations. A major contribution of this work is the proposal of a novel conceptual framework for the marketing of EI in the HC sector that highlights approaches that can be taken to market EI to HC organizations. Of these, digital content streaming, utilizing social media, digital noticeboards, and scrupulous collaborations make some of the notable approaches.

What special organizations, or other professional affiliations give you experience in the areas covered by this book?

Prof. Hasan: My experience as an active practitioner in the health services, as well as my academic background of working in human behavior in organizations gives me experience in the areas covered by this book.

Have you been recognized for academic excellence or other related achievements in this field of study?

Prof. Hasan: I started my academic journey in the field of emotions seven years back as a student of Master of Philosophy (M. Phil.) in Health and Hospital Systems Management. I was the topper of the course in each semester with a perfect 10 CGPA. I have published in prestigious journals and presented papers in international conferences like the Indian Institute of Management-Ahmedabad, Indian Academy of Management, Indian Institute of Science management conference, and in the Oxford Conference Series. In 2022, I was selected as a delegate for the prestigious Harvard Project for Asia and International Relations Conference which is Harvard University’s largest annual student event in Asia. The selection was highly rigorous and I was selected from across sixty countries to participate in an open forum with international leaders.

About the Chapter Author
Deeba Hasan, received her Bachelors in Dental Surgery in 2003 with a gold medal in Orthodontics. She joined the U.P. State Ministry of Health and Family Welfare in 2008 where she continues to serve as a dental surgeon. She returned to higher studies and received her M.Phil in Health and Hospital Systems Administration in 2016 from BITS-Pilani where she topped her class with a GPA of 10. She is currently pursuing her Ph.D. from the Indian Institute of Technology, Madras. Her research interests include emotional intelligence, job connectedness, and organizational behavior. She was awarded a certificate of appreciation for chairing a session at the Academic International Conference on Business, Economics and Management held at the University of Oxford, UK in 2019.

About IGI Global
Founded in 1988 and headquartered in Hershey, Pennsylvania, USA with a subsidiary office (IGI Science and Technology, Ltd.) operating out of Beijing, China, IGI Global is a leading medium-sized independent international academic publisher of scholarly reference sources. They are committed to facilitating the discovery of pioneering scientific research that enhances and expands the body of knowledge available to the research community through traditional and open access publishing workflows. Working in close collaboration with more than 200,000+ expert researchers and professionals from leading institutions, IGI Global publishes quality peer-reviewed content in three major academic subject areas:

Learn more about IGI Global here.

Newsroom Contact
Marketing Department
(717) 533-8845
marketing@igi-global.com
www.igi-global.com
Browse for more posts in:
Author NewsMedical, Healthcare, and Life SciencesInterview

No comments Comments

Log in or sign up to comment.
Be the first to comment!

More from IGI Global

Researchers uncover a potential treatment to delay the worst effects of Alzheimer's disease.
IGI GlobalRead More
Medical, Healthcare, and Life SciencesScience & EngineeringBiomedical TechnologiesBooks & E-Books
There is a growing issue in the research community of authors submitting their articles to gold OA journals (and even hybrid OA/subscription-based journals), and then withdrawing their article after it has been accepted to the journal, effectively utilizing all of the resources of that journal, including the peer review, only to then refuse to publish at the end of the process.
Erin WatsonRead More
NewsletterAuthor NewsOpen Access
The sheer amount of plastic waste has become overwhelming and newly proposed laws in California will only make matters worse.
IGI GlobalRead More
Business and ManagementEnvironmental, Agricultural, and Physical SciencesSustainable DevelopmentBooks & E-Books
IGI Global congratulates the winners of this year's Journal Reviewer Award
IGI GlobalRead More
JournalsAwards & RecognitionOpen Access
IGI Global and eContent Pro held an enlightening webinar that offered pointers for researchers, academicians, and professionals looking to increase their chances of having their manuscript accepted into high impact scholarly journals.
IGI GlobalRead More
EducationBusiness and ManagementComputer Science and Information TechnologyJournalsWebinar
Jun 20, 2024 The Right to Read
Oklahoma City school district wins case against the state Board of Education.
IGI GlobalRead More
EducationSocial Sciences and HumanitiesBooks & E-Books
Australian scientists create new bushfire detection method through the use of artificial intelligence and satellites.
IGI GlobalRead More
Environmental, Agricultural, and Physical SciencesScience & EngineeringArtificial IntelligenceBooks & E-BooksResearch Trends
Dr. Zeine has spoken about her research at several events. Most recently, she was a Guest Speaker at the SALIHIN Corporate Centre in Kuala Lumpur, Malaysia, providing insights and background related to the book. See below, where she answers some of our questions about the conception of this research book.
IGI GlobalRead More
Medical, Healthcare, and Life SciencesBooks & E-Books
World Intellectual Property Organization (WIPO) signs first treaty in a decade, discusses link between genetic resources and Indigenous knowledge.
IGI GlobalRead More
Medical, Healthcare, and Life SciencesBooks & E-BooksResearch Trends
First Previous 1 2 3 4 5 6 7 8 9 10  ... Next Last