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Free Journal Article Addresses Disaster Management

Twitter & Crisis Management: The Aid of Social Media in Emergency Situations

By IGI Global on Nov 26, 2012
Twitter & Terror: The Aid of Social Media in Emergency ManagementThe recent devastation of Hurricane Sandy left thousands without power, influencing authorities and news outlets to resort to social media channels to seek and share information. Social media continues to open lines of communication in our society, proving to be a vital resource during times of crisis.

IGI Global recently released the article entitled “Emergency Management, Twitter, and Social Media Evangelism”, published in the International Journal of Information Systems of Crisis Response and Management. Authors Mark Latonero and Irina Shklovski highlight the utilization of social media technologies, with a particular focus on the use of Twitter and its relation to emergency response organizations. In their article, the authors address the possibilities that social media presents as a tool for communication in times of a crisis:

“The use of computer-mediated communication in times of emergency is gaining momentum and is the focus of much existing research. Social media allows users to generate content and to exchange information with groups of individuals and their social networks.”

The article discusses the emergence of social media as a form of new media vs. traditional outlets; the major difference being the interactive element in the exchange of information. Including a case study on Public Information Officers (POI) in the Los Angeles Fire Department, the research highlights the use of social media technologies as a direct mode to communicate with the public and collect viable information in emergency situations.

Utilization of social media enhances communication between citizens, first responders, volunteer groups, and more. According to CBSNews.com, government agencies and emergency services used social media in several instances in order to continuously update and respond to affected parties during Hurricane Sandy. Twitter users could follow feeds from the Department of Homeland Security and the Red Cross, as well as state-specific government agencies. Google’s ‘Crisis Map’ remained up to date on information regarding the hurricane’s path and emergency shelters. The articles notes that these “..media technologies offer opportunities to change that dynamic toward a greater level of interactivity between emergency management professionals and the public.”

In promotion and support of this timely research, IGI Global is currently offering complimentary access to “Emergency Management, Twitter, and Social Media Evangelism”, by Mark Latonero and Irina Shklovski, published in the International Journal of Information Systems of Crisis Response and Management. To access this free article, follow this link: Emergency Management, Twitter, and Social Media Evangelism.

Edited by Murray E. Jennex of San Diego State University, USA and Bartel Van de Walle of Tilburg University, The Netherlands, the mission of the International Journal of Information Systems of Crisis Response and Management is to provide an outlet for innovative research in the area of information systems for crisis response and management. This journal covers all aspects of crisis management information systems, from organizational or social issues to technology support, decision making, and knowledge representation.
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Please allow me to share the guide we created using lessons learned in Joplin with Joplin Tornado Info, "The Use of Social Media for Disaster Recovery" http://extension.missouri.edu/greene/documents/PlansReports/using social media in disasters.pdf. Thank you.
Rebecca Williams11 years ago

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