The Plight of Educating Businesses and Corporations About Diversity

Uber and Thousands of Companies Face Disability Discrimination Lawsuits

By IGI Global Author Relations Team on Apr 8, 2021
This Story is Based on a Recent IGI Global Publication on the Above Topic
Research Anthology on Accessibility and Diversity in Education
Featured Chapter: “Beyond Handicap, Pity, and Inspiration: Disability and Diversity in Workforce Development Education and Practice”
2020 © | 1,040 pgs. | EISBN: 9781799812142
  • Over 45+ Chapters
  • 130+ International Contributors
  • Covers Equal Opportunity, Diversity in Business & Policies
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Editor Note: Understanding the importance of this timely topic and to ensure that research is made available to the wider academic community, IGI Global has made a sample of related articles and chapters complimentary to access. View the end of this article to freely access this critical research.


Uber, a popular ridesharing company, is facing a class action suit due to their limited number of wheelchair-accessible vehicles through their application. According to the DRA (Disability Rights Advocate) Corporation, since the inception of the company, in 2010, this is just one of the many lawsuits against the company for not creating inclusive and accessible services. This lawsuit was filed in 2019, and it is now going to court under U.S. federal civil law, as Uber has experienced explosive growth in the United States and is overtaking the public transportation industry and taxi companies in over 450 cities.


This lawsuit is highlighting the importance of companies in ensuring that their services are inclusive, as 15% of the world’s population have some form of disability. Additionally, it highlights how many companies are knowingly or unknowingly practicing disability discrimination, as this is just one of the companies that have faced similar lawsuits. Others include Lyft (competitor of Uber), Conair, the World Wrestling Entertainment, Inc (WWE), Amtrak, Lockheed Martin, Verizon, and more.

Understanding the importance of this topic, Profs. Hannah Rudstam et al. from Cornell University, USA, discuss how businesses can ensure they practice inclusivity and diversity through workforce development and education in their chapter, “Beyond Handicap, Pity, and Inspiration: Disability and Diversity in Workforce Development Education and Practice” featured in Research Anthology on Accessibility and Diversity in Education (IGI Global).


Social Justice and Putting Theory Into Practice in Schools and Communities
Anywhere Working and the Future of Work
Challenges to Integrating Diversity, Equity, and Inclusion Programs in Organizations
Implementation Strategies for Improving Diversity in Organizations
Handbook of Research on User Experience in Web 2.0 Technologies and Its Impact on Universities and Businesses


View a Preview of the Complimentary Chapter Below

Over the past four decades, the concept of workforce diversity has evolved (Green & Kalev, 2010). Yet, one constant has remained throughout this evolution — disability continues to be seen as the “forgotten cousin” of workforce development and diversity programming. Despite the fact that close to one in five Americans report having a disability, and that more than half of those Americans with disabilities are in their working years, ages 18-64 (Erickson, Lee & von Schrader, 2014), disability is still perceived as somehow a “lesser” form of diversity. This has been demonstrated over the past two decades as various sectors of the contemporary workforce report being inadequately prepared and equipped to address disability issues in the workforce (AACB, 1992; Anderson, 2003; Folson-Meek, Nearing, Groteluschen, & Krampf, 1999; Muller & Haase, 1994). Others report that disability has simply been an “add-on” feature to broader diversity agendas and programs (Myers, 2009). Though disability often receives a passing reference in diversity efforts, it is rarely included with meaningful intent in implementation (AACSB, 1992; Muller & Parham, 1998).


What are the assumptions that have fueled this notion that disability is somehow a lesser form of diversity? How have these assumptions impacted workforce development efforts for people with disabilities? Most importantly, how have these assumptions impacted the field of workforce development generally? How might programming in the field itself be limited by not meaningfully including a major diversity population in our country today?




Misperceptions Fueling the Minimization of Disability in Diversity Initatives

The purpose of this chapter is twofold. First, we will identify and challenge some tacit assumptions that have historically fueled the positioning of disability as a set-aside piece of workforce diversity and workforce development efforts. Second, we will discuss how each identified misperception has impacted the field of workforce development practice and what workforce development educators and professionals must do to change this misperception.


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Complimentary Research Articles and Chapters on
Disability Rights and Business Inclusivity
In response to the timeliness and importance of this topic, we have made the below articles and chapters available with complimentary access. As such, please feel free to integrate these resources into your research and
share them across your network:
Social Justice and Putting Theory Into Practice in Schools and Communities
Profs. Susan Trostle Brand (University of Rhode Island, USA) et al.
2020 © | 359 pgs. | EISBN: 9781522594369
  • Edited by Leading Researchers
  • Over 15+ Chapters
  • Covers Social Justice, LGBTQ+ & Pop Culture
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Pricing & Purchase Options
Table of Contents
Recommend to Library
Access Full Text (InfoSci)
Chapter 14: "Disability as a Social Justice Imperative: Historical, Theoretical, and Practical Implications"
Prof. Adam Moore (Roger Williams University, USA)
Anywhere Working and the Future of Work
Profs. Yvette Blount (Macquarie University, Australia) et al.
2021 © | 287 pgs. | EISBN: 9781799841609
  • Award-Winning Editors
  • Over 10+ Chapters
  • Covers Accessibility, Global Business & Telework
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Table of Contents
Recommend to Library
Access Full Text (InfoSci)
Chapter 6: “Access to Flexible Work Arrangements for People With Disabilities
Profs. Rachelle Bosua (Open University of the Netherlands, The Netherlands) et al.
Implementation Strategies for Improving Diversity in Organizations
Prof. Claretha Hughes (University of Arkansas, USA)
2021 © | 451 pgs. | EISBN: 9781799847465
  • Leading Editor in Business
  • Over 10+ Chapters
  • Covers Diversity Management, Inclusivity & Lookism
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Chapter 12: “Applying Diversity-Intelligent Organizational Strategies for Competitive Advantage
Prof. Claretha Hughes (University of Arkansas, USA)
Handbook of Research on User Experience in Web 2.0 Technologies and Its Impact on Universities and Businesses
Prof. Jean-Éric Pelet (ESCE International Business School, France)
2021 © | 426 pgs. | EISBN: 9781799837589
  • Leading Editor
  • Perspectives from 8+ Countries
  • • Covers Ubiquitous Interfaces, Visualization & Accessibility
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Recommend to Library
Access Full Text (InfoSci)
Chapter 12: “Customer Experience: The New Competitive Advantage for Companies That Want Their Customer at the Center of Their Business
Prof. Ilenia Vidili (The Smarter Crew, Italy)
Challenges to Integrating Diversity, Equity, and Inclusion Programs in Organizations
Prof. Aaron J. Griffen (DSST Public Schools, USA)
2021 © | 269 pgs. | EISBN: 9781799840947
  • Award-Winning Editors
  • Over 15+ Chapters
  • Covers Accessibility, Global Business & Telework
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Pricing & Purchase Options
Table of Contents
Recommend to Library
Access Full Text (InfoSci)
Chapter 6: “Expanding Equity and Access in State-Authorized Charter Schools”
Profs. Ryan Marks (Colorado Charter School Institute, USA) et al.
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