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From E-Governance to Smart Governance: Policy Lessons for the UAEGlobal Encyclopedia of Public Administration, Public Policy, and Governance10.1007/978-3-319-20928-9_2482
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From E-Governance to Smart Governance: Policy Lessons for the UAEGlobal Encyclopedia of Public Administration, Public Policy, and Governance10.1007/978-3-319-31816-5_2482-1
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From E-Governance to Smart Governance: Policy Lessons for the UAEGlobal Encyclopedia of Public Administration, Public Policy, and Governance10.1007/978-3-030-66252-3_2482

Evaluating E-Government Initiatives: An Approach Based upon the Appropriation of Tangible and Intangible Benefits

Antonio Juarez Alencar, Marcelo Carvalho Fernandes, Eber Assis Schmitz, Alexandre Luis Correa

Source Title: Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services

ISBN13: 9781466672666|ISBN10: 1466672668|EISBN13: 9781466672673

DOI: 10.4018/978-1-4666-7266-6.ch017

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MLA

Alencar, Antonio Juarez, et al. "Evaluating E-Government Initiatives: An Approach Based upon the Appropriation of Tangible and Intangible Benefits." Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services, edited by Ćemal Dolićanin, et al., IGI Global, 2015, pp. 328-352. https://doi.org/10.4018/978-1-4666-7266-6.ch017

APA

Alencar, A. J., Fernandes, M. C., Schmitz, E. A., & Correa, A. L. (2015). Evaluating E-Government Initiatives: An Approach Based upon the Appropriation of Tangible and Intangible Benefits. In Ć. Dolićanin, E. Kajan, D. Randjelović, & B. Stojanović (Eds.), Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services (pp. 328-352). IGI Global. https://doi.org/10.4018/978-1-4666-7266-6.ch017

Chicago

Alencar, Antonio Juarez, et al. "Evaluating E-Government Initiatives: An Approach Based upon the Appropriation of Tangible and Intangible Benefits." In Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services, edited by Ćemal Dolićanin, et al., 328-352. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-7266-6.ch017

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Abstract

Over the last decade, governments around the word have made substantial investments in e-government initiatives with the aim of improving the efficiency and effectiveness of public services. While some of these initiatives are aimed at improving tax collection and reducing running costs, the main benefits that they provide are intangibles such as greater taxpayer satisfaction and increased transparency in government decisions. This chapter presents a method to analyse e-government initiatives. The method takes into consideration that these initiatives are frequently comprised of several projects that are divided into a number of subprojects. Moreover, it evaluates e-government initiatives through a balanced view of the tangible and intangible benefits they provide. All of this is made clear with the support of a real-world inspired example.

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Evaluating E-Government Initiatives: An Approach Based upon the Appropriation of Tangible and Intangible Benefits

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