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Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context

Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context

Na Liu, Alex Gavino, Sandeep Purao
Copyright: © 2015 |Volume: 4 |Issue: 2 |Pages: 25
ISSN: 2160-9918|EISSN: 2160-9926|EISBN13: 9781466680203|DOI: 10.4018/ijepr.2015040101
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MLA

Liu, Na, et al. "Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context." IJEPR vol.4, no.2 2015: pp.1-25. http://doi.org/10.4018/ijepr.2015040101

APA

Liu, N., Gavino, A., & Purao, S. (2015). Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context. International Journal of E-Planning Research (IJEPR), 4(2), 1-25. http://doi.org/10.4018/ijepr.2015040101

Chicago

Liu, Na, Alex Gavino, and Sandeep Purao. "Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context," International Journal of E-Planning Research (IJEPR) 4, no.2: 1-25. http://doi.org/10.4018/ijepr.2015040101

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Abstract

In the context of smart cities, the design of services requires something more than an understanding of functional requirements. It requires an appreciation of basic human values. Based on interviews with citizens in a large city, and an intensive text analysis – the authors describe how such values may be inferred. The authors find that this process of inferring values must account for both real and imagined experiences of citizens, and it can reveal both conflict and congruence among different values. Based on the authors' investigation, they describe it as the VOICE approach, and discuss the implications of how such the use of such an approach can influence the design of citizen responsive e-planning services.

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