MLA
Sailer, Anca, et al. "Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and Structuring." Artificial Intelligence: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2017, pp. 2975-3012. https://doi.org/10.4018/978-1-5225-1759-7.ch123
APA
Sailer, A., Mahindru, R., Song, Y., & Wei, X. (2017). Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and Structuring. In I. Management Association (Ed.), Artificial Intelligence: Concepts, Methodologies, Tools, and Applications (pp. 2975-3012). IGI Global. https://doi.org/10.4018/978-1-5225-1759-7.ch123
Chicago
Sailer, Anca, et al. "Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and Structuring." In Artificial Intelligence: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 2975-3012. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-1759-7.ch123
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