Welcome to the InfoSci Platform
Empirical Verification of the Performance Measurement System

Empirical Verification of the Performance Measurement System

Aleksander Janeš
Copyright: © 2018 |Pages: 12
ISBN13: 9781522522553|ISBN10: 1522522557|EISBN13: 9781522522560
DOI: 10.4018/978-1-5225-2255-3.ch489
Cite Chapter Cite Chapter

MLA

Janeš, Aleksander. "Empirical Verification of the Performance Measurement System." Encyclopedia of Information Science and Technology, Fourth Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2018, pp. 5638-5649. https://doi.org/10.4018/978-1-5225-2255-3.ch489

APA

Janeš, A. (2018). Empirical Verification of the Performance Measurement System. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, Fourth Edition (pp. 5638-5649). IGI Global. https://doi.org/10.4018/978-1-5225-2255-3.ch489

Chicago

Janeš, Aleksander. "Empirical Verification of the Performance Measurement System." In Encyclopedia of Information Science and Technology, Fourth Edition, edited by Mehdi Khosrow-Pour, D.B.A., 5638-5649. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-2255-3.ch489

Export Reference

Mendeley
Favorite

Abstract

In their endeavor to increase profits, companies usually become aware that this is predominantly the result of employee competence and satisfaction, processes excellence and customer's satisfaction. Based on that assertion, companies integrate different managerial tools in the performance measurement system (PMS) and therefore in their management system. One of the most dominant managerial tools is the Kaplan and Norton's balanced scorecard (BSC). In this research, the approach that represents the basis for further work in the field of research in PMSs of companies, with the use of econometric tools, was empirically tested and developed.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.