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TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management

TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management

Luis Mendes
Copyright: © 2017 |Pages: 28
ISBN13: 9781522523949|ISBN10: 1522523944|EISBN13: 9781522523956
DOI: 10.4018/978-1-5225-2394-9.ch009
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MLA

Mendes, Luis. "TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management." Handbook of Research on Tacit Knowledge Management for Organizational Success, edited by Dhouha Jaziri-Bouagina and George Leal Jamil, IGI Global, 2017, pp. 236-263. https://doi.org/10.4018/978-1-5225-2394-9.ch009

APA

Mendes, L. (2017). TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management. In D. Jaziri-Bouagina & G. Jamil (Eds.), Handbook of Research on Tacit Knowledge Management for Organizational Success (pp. 236-263). IGI Global. https://doi.org/10.4018/978-1-5225-2394-9.ch009

Chicago

Mendes, Luis. "TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management." In Handbook of Research on Tacit Knowledge Management for Organizational Success, edited by Dhouha Jaziri-Bouagina and George Leal Jamil, 236-263. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-2394-9.ch009

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Abstract

During the last decades, both quality management and Knowledge Management (KM) have undergone a progressive evolution and have been associated with keywords such as competition, creativity, or innovativeness. Moreover, literature points to several commonalities between Total Quality Management (TQM) and Knowledge Management. The main aim of this chapter is to highlight the main commonalities, and to analyze how organizations may benefit from a dual strategic approach based on TQM and KM principles, and how integrated knowledge-based quality management system may benefit the “conversion” process of tacit knowledge into explicit knowledge, as well as the knowledge transfer/sharing process.

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