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Performance Measurement Systems for Healthcare Organisations

Performance Measurement Systems for Healthcare Organisations

Raúl Rodríguez Rodríguez, Sara Elena Trespalacios Figueroa, Juan-Jose Alfaro-Saiz, María-José Verdecho
Copyright: © 2018 |Pages: 17
ISBN13: 9781522527169|ISBN10: 1522527168|EISBN13: 9781522527176
DOI: 10.4018/978-1-5225-2716-9.ch016
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MLA

Rodríguez, Raúl Rodríguez, et al. "Performance Measurement Systems for Healthcare Organisations." Managerial Strategies for Business Sustainability During Turbulent Times, edited by Ramona-Diana Leon, IGI Global, 2018, pp. 292-308. https://doi.org/10.4018/978-1-5225-2716-9.ch016

APA

Rodríguez, R. R., Figueroa, S. E., Alfaro-Saiz, J., & Verdecho, M. (2018). Performance Measurement Systems for Healthcare Organisations. In R. Leon (Ed.), Managerial Strategies for Business Sustainability During Turbulent Times (pp. 292-308). IGI Global. https://doi.org/10.4018/978-1-5225-2716-9.ch016

Chicago

Rodríguez, Raúl Rodríguez, et al. "Performance Measurement Systems for Healthcare Organisations." In Managerial Strategies for Business Sustainability During Turbulent Times, edited by Ramona-Diana Leon, 292-308. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-2716-9.ch016

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Abstract

This chapter deals with the performance measurement systems (PMS) for healthcare organisations topic. PMS have been proved to be a widely used management tool to control, monitor and manage performance and, extensively, organisations. However, most of the developed works have focused on industrial organisations, being the application of this topic to health organisations not fully exploited. This chapter brings, based on scientific literature, some sound reviews that could be the starting point for researching activities in this topic. Then, it shows an overview of performance measurement elements applied to healthcare organisations from different optics such as efficacy, quality, adequateness, use of ICT and sustainability at both intra and inter-organisational contexts.

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